Floor Supervisors

 

Responsibilities

  • Training

  • Customer Service

  • Staff

  • Cash

  • Inventory

  • Facilities & Equipment

 

Training

  • Personal Exemptions, Import Rules and Regulations

  • Customer Service

  • Telephone Service

  • First Aid

  • Security

  • Loss Prevention

  • Currency Exchange

  • Currency Cash

  • Mapping

  • Faxing

  • Photocopying

  • Go Food

  • Making Coffee

  • Blue Cross Emergency Medical Care Travel Insurance

  • Point of Sale

  • Duty Free Dollars

  • Product Knowledge

  • Sales and Inventory Management

  • Communications and Supervision

 

Customer Service

  • Greeting and Salutations

  • Communications

  • Information Sharing

  • Answering the Telephone

  • Transaction Processing

  • Point of Sale

  • Duty Free Dollars

  • Currency Exchange

  • Currency Cash

  • Mapping

  • Faxing

  • Photocopying

  • Go Food

  • Making Coffee

  • Blue Cross Emergency Medical Care Travel Insurance

  • Lay-aways

  • Addressing Customer complaints and finding resolutions

  • Satisfaction

  • Safety and Security

  • Reporting

 

Cash Management

  • Counting & balancing floats

  • Deposits & drawers

  • Handling cash

  • Delivering cash and change requirements to the floor

  • Refunds and exchanges

  • Counting verifications

  • Float assigning and returning

  • Safe and petty cash counting and balancing

  • Completing and delivering daily deposits

  • Safe management and security

  • Reporting

 

Inventory Management

  • Printing, assigning, follow-up and completing the counting and balancing of inventory to audits

  • Receipts and product

  • Product cleaning, pricing, stocking, merchandising and facing

  • Assisting staff and recording of the work completed on shift

  • Running and posting sales and Inventory as instructed and reporting

 

Facilities and Equipment Management

  • Assigning and Completing dusting, sweeping, mopping, wiping, washing, vacuuming, garbage dumping, plunging, stocking, arranging, organizing, collecting and Pick-up

  • Attempt repairs and maintenance where appropriate and the recording and communication of any maintenance and repair requirements.

  • Arming and disarming building as appropriate and communications all alarm and security issues as directed and reporting

     

     

     

     

     

     

     

     

     

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